FedEx
As a design strategist advisor at FedEx, I am responsible for representing the user and keeping the focus on the customer in all designs and development. I coordinate design, research, and strategy for the billing, reporting, and claims ARTs, ensuring that six designers and three researchers, along with plenty of vendors, are coordinated and heading towards the same north star.
Originally hired as a strategist for the intake funnel of the commercial portfolio, I also was able to gain unique insights into the Agile structure and how pivotal a role UX plays in high-level corporate initiatives.